Support
We're here to help.
Reach out about billing, model access, generation issues, or anything else. A real human reads every message.
Email us
support@lokeai.io
Typical response within 1 business day
Billing & plans
Upgrade, downgrade, refunds, invoice copies, or credit questions.
Generation issues
Stuck render, failed gen, or unexpected output — include the prompt or film name.
Account access
Sign-in trouble, password resets, or merging accounts.
Feedback & feature requests
Tell us what to build next — every note goes straight to the team.
Speed things up
- Include the email on your Loke AI account.
- For generation issues, share the film name or prompt (and a screenshot if you have one).
- For billing, paste the last 4 digits of the card or the Stripe receipt ID.
- For sign-in issues, mention whether you used Google or email to sign up.
Mailing address
Loke AI30 N Gould St, Ste R
Sheridan, WY 82801
USA